Our corporate identity is that we want many people to experience Japan’s charms through Japanese products we provide on our shopping page.
Since July 2020, we have strived to introduce over 100 Japanese items. We are thankful that over 5,000 people from over 20 countries visited our web page in last 6 months. Many people liked Japanese products and it was worth the price. Thank you so much.
On the other hand, some people didn’t think so. The primary reasons are for example, the shipping costs are too high, it was cheap looking, not exactly what they expected etc.
We are an online shop and not a brick and mortar shop. We need to face it and start to consider how we can solve these issues and fill the gap. We don’t want them to think negatively about Japan or Japanese products. We have to keep in our mind that Japanese products are kind of a niche product and most people don’t know well about the product.
In regards to high shipping cost, due to the pandemic, many postal services has been suspended so that we have used DHL express. The general advantages of using DHL express are fast delivery, trustworthy, Door to Door and wide network over 100 countries. With regard to the shipping cost, yes it is high in comparison with regular post services. Moreover, the regular postal service uses an actual weight while DHL express uses either an actual weight or a dimensional weight which is heavier. So in some cases, a dimensional weight may apply and the shipping cost gets higher. To try to meet customer’s needs, we have been negotiating with DHL express to apply a special price. At the same time we will consider to use a logistics fulfillment if we can foresee a good output for our customers.
As for items dissatisfaction, this is very crucial issue and we must take this seriously. We only sell the authentic Japanese products. But people think product A is superb while other think it is not good. We understand that everyone has different tastes. It may be not worth the price they paid, it may be items with no difference from other reasonable items, it may not feel the authenticity etc. Our items are all made in Japan and most items are handmade by Japanese craftsperson. So we are going to use more detailed explanations, photo images, and customers experience to fill the gap.
Last but not least, people think that the products are not what they expected. It relates to above issue though, we will keep real voices and feedback from customers to improve our services and provide products that makes customers really smile when they receive it. In addition, we are open for any requests. If you cannot find products on our online shops, let us know. We will try to deal with that product in a reasonable price for you.
The pandemic situation gets better now but there may be suspension of flights to Japan, as well as immigration restrictions and movement restrictions after immigration. So it will take more time for everyone to visit Japan with no restrictions or concerns like before the pandemic.
We are looking forward to having you all here in Japan in the near future and no matter how the situations are, we promise to strive to improve our services and provide the best authentic Japanese products.
For any questions or concerns, please feel free to ask us at any time.
Thank you so much for having an interest in Japanese products.Omoetnashi-Square, LLC
Koh & Yoshi CEO