Dear Customer:
Please note that due to COVID-19 Japan Post has announced that they have had impacts on their delivery services and shipping overseas.  Under the circumstances, there are some countries that have possibilities of delays or some areas where EMS or DHL are currently not available.

1.Customs charges
Assessment of duties and taxes is based on the value of the order and the tax-free threshold for goods imported into the destination country.
We have no control over these charges and we are unable to tell you what the cost would be as customs policies and import duties vary widely from country to country. For more information on current charges you would need to contact your local customs office.

Please note that all shipments which are sent from Japan to overseas countries will be subject to a customs charge and taxes.

Please note that customs charges will not be refunded if you cancel and return your order. If you cancel your order by refusing to accept delivery of all or part of your order your order will be returned to the sender. A refund for the product only will be processed once we have received the returned parcel.

Any customs charges or taxes and handling fees upon delivery are solely the responsibility of the customer.

2.Shipping partner

We use Express Mail Service (EMS) operated by Japan Post: for all international shipping or DHL depending on the destination. We are responsible for packing and shipping your orders. 

Your order will be sent with a trackable service provided by EMS or DHL. Once we confirm your order and ready to ship, you will immediately be sent a shipping confirmation e-mail which contains a tracking reference to enable you to follow your parcel.

3. Delivery times
The delivery times vary depending on the destination country.
In General, you will receive your products within 14 business days after payment confirmation.
Each order is usually ready to ship within 7 business days after payment confirmation excluding Japanese public holidays. We immediately contact you in case we can foresee a delay.
Estimated shipping time for Europe and North and Central America, please allow up to 7 business days after shipment to arrive. Please allow additional shipping time for deliveries to Africa and South America. This is due to delays within the Africa and the South America customs and postal service.
Please note that the delivery timescales do not include any customs clearing times beyond our control.
Usually all carriers deliver during normal business working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it.
If no one can accept it, your parcel will be held approx. up to 14days at the nearest post office. In this case, please contact to the post office indicated on an attempted delivery notice and kindly request for redelivery.
If you have not received your products within 14 business days, feel free to contact us using our contact page.

4.Delivery area
There are some countries we are not able to deliver. We will only display products and prices to you that are available for delivery in your country, thereby ensuring that you do not waste time browsing products that then cannot be shipped to you.
For your reference, currently we ship to the following areas and the list below is the countries we ship.
Asia: 24 countries
North, Central America: 16 countries
Europe: 36 countries
South America and Africa: 32 countries

Delivery restrictions may apply due to the nature of some products and in order to comply with national and international regulations governing the transportation of certain products to certain destinations, not all products are available in all countries.
Unfortunately, we are not able to deliver orders to Hotels, Hostels, or Armed Forces addresses.
In some countries a PO Box address is required for delivery. If this is required by the postal service in your country, please ensure that this is included in the delivery address information entered at checkout.
Some destinations may incur delivery surcharges. We will contact you if these apply.

5.Purchasing process example

”Step1"

STEP.01

We accept major credit cards or you are able to pay through PayPal as well.
The currency for payment is EUR, US dollars and the other which you can choose from currency selector.
Order receive. Order processing when have it in stock. If not we inform you immediately.

Step2

STEP.02

We send a Shipment Notice when it is ready.
Shipping by Japan Post (EMS) or DHL
Step3

STEP.03

Please be aware that paying customs duty and taxes to the customs may be required by customers.

Step4

STEP.04

Order received. Usually you receive your order within 14 business days after your payment. ORIGAMI crane may travel together!