Yes, we ship all over the world but there are some countries we are not able to deliver. Shipping costs will apply, and will be added at checkout. Please check our Shipping policy for more details.
We use Express Mail Service (EMS) operated by Japan Post for all international shipping. We are responsible for packing and shipping your orders.
The delivery times vary depending on the destination country. In General, you will receive your products within 14 business days after payment confirmation.
Each order is usually ready to ship within 7 business days after payment confirmation excluding Japanese public holidays. We immediately contact you in case we can foresee a delay.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Before you decide to return your product, please check our Cancellation Guidelines.
It depends on the producer and the product. All options are outlined on the product page, so look out for customization options there. We also have a name engraving service, if you think about housewarming gift for your friends or family.
You can contact us through our contact page in English. We will be happy to assist you.