Canceling your order for any personal reason, in that case:

If the shipment has been created/processed from us: Partial shipping fees will be deducted and rest of the amount will be refunded.

If the shipment has not been created/ processed by us: Full refund will be processed.

Note: If the shipment left for your country, we cannot cancel your order.

In rare cases, delivery may take longer due to:

-Bad weather

-Flight delays

-National holidays or Festivals

-Customs clearance procedures

-Other unforeseen circumstances

If you think your order is delayed, please feel free to contact us at

info@omotenashi-square.com